Enhancements to Customer Enquiry Management at Titles Queensland

We are improving the way we respond to customer enquiries and how we keep you updated.

From today, customers will receive increased communications after sending an enquiry via our Contact page. The purpose is to provide additional information and updates to assist customers in solving their titling enquiries.

What are the changes?

Questions about Titling instruments can be complex in nature and may require careful consideration before an appropriate response can be given. Customers will now receive ticket numbers for their enquiries, along with progress updates on or before the 4th and 10th days following submission. These updates will provide supporting information and further actions customers can take to assist in solving their enquiry.

Why is this change important?

These enhancements provide customers with greater visibility regarding the status of their enquiry and enable our internal teams to manage and resolve enquiries more effectively, leading to quicker response times and improved service delivery.

We appreciate your continued trust in us and look forward to providing customers of Titles Queensland with a more seamless support experience.