Compliments and Complaints
If you are happy with the service that was provided to you by a member of Titles Queensland or have a compliment about Titles Queensland itself; you can send us a message using the online form on our Contact Us page.
If you feel the level of service you received from Titles Queensland did not meet a reasonable standard or you are otherwise dissatisfied following an interaction with our staff, you can register a formal complaint using the online form or any of the channels listed on our Contact Us page. We take all complaints and feedback seriously, so please let us know if you believe we can improve the way we do things.
In some circumstances, a relative, carer or a friend may raise concerns or make a complaint on your behalf if they have the authority to act on your behalf. A consumer group or advocate can also complain on your behalf.
What happens to your complaint?
The complaints management process is confidential. Personal information collected as part of the complaints process will not be released publicly. Find out more about privacy.
We will acknowledge your complaint and aim to respond within 10 working days. If the issue is complicated, a more detailed investigation may be needed, and a response may take longer; in which case we will keep you informed of the progress of your complaint.
If you are not satisfied with the outcome of your complaint, you can request an internal review by emailing or writing to us at the addresses below. If you are still not satisfied with the outcome following an internal review, you can contact the Queensland Ombudsman to request an independent review.
We recognise the importance and value of listening and responding to complaints. A complaint may result in a review and change of our processes, training, and our customer journey.
Human rights complaints
The Human Rights Act 2019 (Qld) requires public entities (including Titles Queensland) to be compatible with human rights, as well as give proper consideration to human rights when making decisions.
There are 23 human rights set out in the Human Rights Act. Find out more about the Human Rights Act and the 23 rights.
If you believe your human rights have been breached due to an action (e.g. policy, program or service) of the department, you can raise a customer complaint through our existing customer complaint process.
We will assess all customer complaints received for breaches of human rights whether you have identified a human rights concern or not.