Hardship Priority Service
Launching Monday 23 February 2026
Priority examination support at your time of need.
What is Hardship Priority Service?
Hardship Priority Service is an optional service that offers priority processing to a customer who may be at risk of experiencing significant personal or financial impacts.
There is no charge to request the Hardship Priority Service, however, standard lodgement fees will apply to all dealings.
This service evolves our current process for urgent requests.
How it works
STEP 2
Lodge
Lodge your document/s through your preferred method, and pay your lodgement fees. Note your dealing number/s.
STEP 3
Submit
Submit a Hardship Priority request online.
Ensure your request includes: a statutory declaration explaining how / why you meet the eligibility criteria.
STEP 4
Review
Requests received before 12:00pm (noon) AEST will be accepted / declined on the same business day.
Requests received after 12:00pm (noon) AEST or made on a non-business day will be accepted / declined, by 10:30am AEST on the next business day
STEP 5
Complete
If accepted, examination of your dealing/s will be prioritised to the best of Titles Queensland’s ability.
Eligibility
Available for all dealing types
Requests can only be made by the lodger of the dealing (or a party associated with that dealing).
Requests will only be considered from:
- individuals at risk of experiencing significant personal or financial hardship (outside their ability to control or plan for).
- organisations that are ineligible for the Fast Track or Pre-Examination service and at risk of experiencing significant financial impact (outside their ability to control or plan for).
Important
The Hardship Priority Service is not a replacement for Titles Queensland’s Fast Track or Pre-Examination services, which offer additional features such as guaranteed processing times and wider eligibility. Customers who are not eligible for the Hardship Priority Service can consider the Fast Track and Pre-Examination services.
Hardship Priority Service launching 23 February 2026
FAQ
If you have additional questions, please don’t hesitate to get in touch.
Once you have received the lodged dealing numbers from Titles Queensland, please complete the Hardship Priority request form here.
Requests received on business days (Monday – Friday) prior to 12:00pm (noon) AEST will be accepted or declined on the same business day. Requests made on non-business days (Saturday and Sunday, public holiday or any period set out in T&Cs) will be accepted or declined by 10:30am AEST the next business day.
If your request is accepted, we will prioritise your request to the best of our ability. Please note, matter complexity and request demands may impact response times.
Yes you can – please contact us with your Hardship Priority request number.
We will process accepted Hardship Priority requests in the order they are received.
If the title is held by a trust, company, or any entity other than an individual, the applicant shall be treated as an organisation.
A statutory declaration is a written statement that is declared to be true and correct in the presence of an authorised witness. Knowingly making a false statement in a statutory declaration is a criminal offence.
More information about statutory declarations, including templates and witnessing requirements, is available from the Queensland Government website.
The statutory declaration from the applicant must explain how the applicant meets the eligibility criteria, including:
For individuals
- The significant personal hardship that priority examination would help mitigate. For example, requiring priority examination to accommodate care, medical treatment or avoid homelessness.
- The significant financial impact (disproportionate to the individual’s financial means) that priority examination would help mitigate and how the circumstances requiring priority examination arose due to factors outside the applicant’s control or ability to plan for.
For organisations (including companies, trusts and incorporated associations)
- The significant financial impact that priority examination would help mitigate and how the circumstances requiring priority examination arose due to factors outside the organisation’s control or ability to plan for.
Significant financial impact means the organisation’s financial health will be compromised if it cannot pay its debts on time, putting it at risk of insolvency.
- Applicants should self-assess the organisation’s “financial health” and in the statutory declaration describe how it meets the criteria. Examples of poor financial health include, but are not limited to:
- receipt of repossession notices or notifications of missed payments from banks/creditors due to poor cash flow;
- the organisation has reports from accountants or financial advisors detailing a severe cash flow shortage or inability to pay creditors.
Titles Queensland reserves the right to seek additional evidence of the circumstances described in the statutory declaration.